"The doctors are quality as far ..."

What I liked

The doctors are quality as far as professional expertise. Most have good bedside manner except one specialist I saw who was arrogant as can be. He tells me he thinks I may have a disease that could be eventually life threatening to my liver, then rushes me through a 7 minute appointment, no discussions go into any depth about alternative or additional treatments that could help. Just take the pill and see you in six months.

What could be improved

However, he diagnosed me provisionally, ordered blood tests and said we'd have them in a week. I was panic stricken as I was shoved out the door. No understanding at all. I called the secretary's station for three weeks and no answers regarding my blood tests. No one answers the phone at all in three weeks time!!! I called every day asking for a return call. No return call came. When I finally got the Secretary on the phone, she did not understand that I'd been left hanging about this condition for three weeks. I asked to speak to the doctor and she said no. "He doesn't speak to patients." I finally had to get my GP to find out what was going on. I then complained to the NHS Hospitality "Customer Services" people downstairs. They were very kind and understanding however the minute my complaint went back upstairs, the secretary had her revenge. I had to miss my next appointment as I was in the A&E Basingstoke with my mother in law on that day as she had an emergency, I called and informed her about the sudden emergency. She then wrote a letter to my GP saying that the Doctor would no longer be treating me as I "couldn't be bothered to come to my appointment as I didn't have the time" as the excuse she stated that I gave.

That was blatantly ridiculous, and my GP was shocked, as my mother in law was 5 days in serious condition and I was practically living at the A&E that week.

I had to ask my GP to refer me to another specialist on BUPA. I was highly disappointed with the personal revenge tactics if you dare to complain about their totally unprofessional and uncaring services. Unfortunately their customer services representatives cannot do anything to help as once you complain, you're blacklisted. Highly annoyed with the lack of professionalism of this particular doctor and his secretary.