"Waiting too long in Casualty"

About: Doncaster Royal Infirmary / Accident and emergency

(as the patient),

I arrived at Casualty in Doncaster hospital, suffering with water retention, due to an enlarged prostate. I told the staff I could not sit due to intense pain. I thought the waiting room was dirty and only wooden seats were provided. I had asked my doctor to ring ahead and explain my condition, which he had done. I was told to 'take a seat'.

After six hours I was catheterized after being given morphine and 1200mls of urine was drained from my bladder. Due to the intense spasming I believe I now have a rupture too. As this was my third visit to casualty in a week [the other two being 5hrs in duration each] I hoped my notes could be referred to and my treatment given a little better priority, but my notes could not be found. In my opinion, the nurses seemed hardened to my suffering and very overworked and the experience for me was one that reached nightmare proportions.

It has taken me a while to use this facility as I was too debilitated to be seated at my PC until now.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Doncaster Royal Infirmary

Thank you for your feedback.

  • {{helpful}} of {{total()}} people think this response is helpful