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"Faith restored in Mental Health Treatment"

About: Oxleas NHS Foundation Trust / Adult mental health

(as the patient),

I followed the advice of my pastor to get remedicated on psychiatric medication. I took myself to A and E at the hospital in Woolwich and was assessed by the duty psychiatrist. His assesment led to me being referred to the home treatment team based at Oxlease House in Woolwich. After I have encountered some very poor care at another couple of hospitals this home treatment team resotred my faith that is there is good care to be had and was treated with respect, consulted over my treatment and preferred medication and dose. They were very professional, warm and encouraging. I found the home treatment team at Oxlease House to be among the best care I have received. I would not hesitate if I needed their input and if they are anything to go by I would not be scared if I needed to be admitted as an inpatient into the psychiatric wards at Oxlease House. Their standar of care and work was exemplary, and I want to commend them. After I suffered poor care at two other hospitals I was very nervous about getting involved with mental health teams again, but they put all my fears to rest and did nothing but do the job to a very good standard. They were brilliant. 

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Responses

Response from Oxleas NHS Foundation Trust 7 years ago
Submitted on 28/11/2016 at 11:26
Published on Care Opinion at 17:27


Thank you so much for taking the time to post such a lovely and thoughtful comment about our Greenwich Home Treatment Team.

I know this team well, and am aware of how hard they work to be patient-centred and caring.

I will pass your kind words on to them - it will mean a lot to everyone - and I will take this to our 'Patient Experience Group' as an example of great Oxleas' care.

Kind regards

Dr Derek Tracy
Associate Clinical Director

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