"Redwood Elective Unit is a credit ..."
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by post operation patient (as ),
What I liked
Redwood Elective Unit is a credit to the NHS
Brook Ward was extremely clean, I had a private room and the staff were caring and attentive. A doctor visited me every day and a nurse appeared every time I rang the bell. I was consulted about my drugs intake four times a day. The Step Down Ward was amazing; The nurse and her team worked with efficiency and kindness. Checks were done on the standard of cleanliness while I was there and this does seem to be a priority. The consultant treated me with respect and courtesy.
What could be improved
I did not appreciate having to wait from 0730 - 1530 in a waiting room and a lack of liquids made me feel unwell. No one explained the reason for the long wait. However, I made a point of finding out. There is a need to communicate with patients better and I would suggest that anyone waiting for an operation should telephone to find out what time they should arrive, rather than just accepting a time on the printed information sheet. I also had an epidural procedure which did not work. Perhaps that could have been explained to me. All post operative care was excellent.
Having read comments on the website, read a very negative report in a local paper and listened to comments from past patients, I found it hard to believe that this is the same hospital that they all describe. I would like to have visited general wards to have seen whether the standard of cleanliness and care was of a lower standard. I do think that a number of nursing and other staff are employed where English is not their first language. Priority should be given to the employment of staff who are able to communicate effectively