About: The Great Western Hospital

(as the patient),

What I liked


What could be improved

Having been both an out-patient and in-patient for a number of years I rarely, if ever, saw the same consultant more than once. Much time was wasted waiting for a consultant to read notes. The appointments system leaves much to be desired: there seems to be little communication between medical and clerical staff in terms of urgency.

Anything else?

I have now started using Salisbury District Hospital and cannot speak highly enough of the organisation and treatment I am receiving. All the staff are friendly and approachable and seem to genuinely care about the needs of individual patients. This is in marked contrast to Great Western where staff are genrally lacking in warmth.

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Response from The Great Western Hospital

I am sorry that you feel that your hospital experience was not a good as it could have been. We pride ourselves in providing the best level of care for our patients and are always keen to learn when patients feel their care could have been better. This helps us address a patient’s concerns and also enable us to look at ways we may be able to improve things for others in the future.

To help us resolve your issue we need some more details and we would welcome you contacting our Patient Advice and Liaison Service (PALS) who will be happy to help. They can be contacted on: Pals.team@gwh.nhs.uk or 01793 604031.

Thank you for taking the time to post your message.

Elizabeth Daly

Head of Patient Experience

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