This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Very rude person on the telephone

Story from nhs.uk

"Very rude person on the telephone"

I called in this morning as I was unwell last night and couldn't make my appointment this morning. The receptionist I spoke to was very rude, they sounded cross when I tried to guess the name of the person I was seeing, as I had lost my letter. The receptionist was very abrupt and cold., they said "You're not very well then?" In a very clipped tone, and this upset me and caused me to not be able to say what was wrong and there was a big gap while the receptionist waited for me to say what was wrong. The receptionist treated me like a naughty child playing sick, and I am upset by their rude tone and the whole call. My Uncles funeral is tomorrow and I'm feeling sick after not being able to sleep all night and very panicky and not able to go outside which you may have been have been told if you were a little more compassionate!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bridge Centre 7 years ago
Bridge Centre

Submitted on 19/12/2016 at 08:59
Published on nhs.uk on 20/12/2016 at 01:32

Thank you for taking the time to post your valuable feedback.

I am really sorry to hear that your contact with the reception staff at the Bridge Centre was not to the standard that I would expect.

I am very sorry for the distress this caused you.

I will speak to my reception staff to advise them that this is unacceptable practice to ensure that your experience would not occur again.

If you could provide me with any additional information such as date and time it will enable me to address your concerns with the specific individual. Please kindly contact me on 01256 316300 or via the Customer Experience Team on 02380 874065

Kind regards

Carol Blunden

Team Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k