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Shocked at how we were treated.

Story from nhs.uk

"Shocked at how we were treated."

About: Leighton Hospital / Accident and emergency

I don't usually do this sort of thing but I am so horrified by the way my boyfriend was treated in A&E this morning that I have to.

We arrived into A&E at 2:30am; my boyfriend had ripped his hand apart on barbed wire, you could see his tendons and everything and he was far from okay. We got told we have to wait 2 hours to be seen, which we did not mind as it was the middle of the night. 8 hours later we were seen to, 8 hours. I am sorry but this is absolutey horrific, he was in agony and he was just left to wait.

We politely asked for some pain killers and got the reply of "the doctor will come soon" ... that's the only reply the nurses seemed to have. Everytime we asked how long the wait would be - we got a rude or arrogant reply as if we were such an inconvinece to the staff - is the job title of nurses and doctors to look after patients? Or to make them feel a burden and unwelcome? It takes a nurse/doctor 5 minutes to stitch up a wound, it is appalling that nobody cared enough to spare just 5 minutes. I am honestly horrified that in this day and age so many people with no empathy are employed to care for people. We didn't even get offered a cup of tea until 9am. Never known anything like it! This isn't the first time I've had a bad experience with Leighton either, absolutely appalling staff - why train to be a nurse if you don't care about others? Ridiculous. Never again.

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Responses

Response from Leighton Hospital 7 years ago
Leighton Hospital

Submitted on 27/10/2016 at 11:48
Published on nhs.uk on 28/10/2016 at 02:32

I was sorry to learn that a patient’s partner was unhappy with the service he received when he attended our department recently. I am extremely concerned that the attitude of the staff appeared to be so unhelpful and this is not what we expect from any of our staff. Whilst ED is a busy department, it is never acceptable for staff to be rude or inappropriate and such behaviour will not be tolerated.

I am afraid it is not always possible to prevent long waits as this is dependent on the clinical emergencies in the department and also number of patients who present.

However, staff should be courteous and helpful, communicate regularly and apologies for delays regardless of how busy the department is and I am very sorry for any upset caused on this occasion. We would be happy to look into this further if you could give us details of your visit to the department.

Verity

Verity Lockett

Service Manager

Emergency Department.

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