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Fantastic care

Posted By Evey

"Fantastic care"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department

(as the patient),

I had been suffering severe abdominal pain for a few days. I called NHS 24 for advice. I was spoken through my pain by a professional but caring woman who made me feel that nothing was a bother and that my welfare mattered. An ambulance was arranged and the male and female paramedics were caring helpful and put me at ease.

On arriving at A&E I was treated with prompt and efficient staff. From doctors to domestic staff. I was then transferred to ward 18, where the staff were helpful, caring, kind, and understanding. I cannot thank all staff enough for the help and support I was given, mine was in the measure of things quite minor in what these people have to deal with on a day to day basis but I was treated as if they had no other patients who needed their care. Fantastic care.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 25/10/2016 at 12:15
Published on Care Opinion at 14:32

picture of Shona Lawrence

Dear Evey

Thank you for sharing your story on Patient Opinion. I was sorry to learn that you required to be hospitalised due to severe abdominal pain and I do hope that you are feeling much better.

It is very good of you to take the time to compliment the staff who were involved in your care. Your story has been tagged to NHS 24 as you mentioned contact with one of our staff members who you describe as professional and caring. It is a pleasure to receive such feedback and I will ensure that this is shared more widely within NHS 24. Should you care to contact me directly with any additional detail, this would enable me to identify the staff member who managed your call to NHS 24. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

I am sure my colleagues within the Scottish Ambulance Service and NHS Lanarkshire will also be pleased to read your positive comments for their staff. Your story is a good example of services working together to ensure the best possible care for patients.

I do wish you well and wish you good health for the future.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 25/10/2016 at 13:35
Published on Care Opinion at 14:42

Dear Evey

Thank you very much for getting in touch and for your comments in relation to the care and treatment you received whilst having to attend the Emergency Department here at Wishaw General Hospital, and during your admission to Ward 18. I indeed hope that you are recovering well and your health continues to improve.

It is always nice to get positive feedback and I will ensure this will be shared across the Emergency team here at Wishaw General Hospital as well as the staff in Ward 18. I have no doubt they will be delighted for the feedback.

Thank you once again and Best Wishes

Faith

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Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 25/10/2016 at 15:45
Published on Care Opinion at 16:42

picture of Andy Pender

Dear Evey,

Many thanks for taking the time to post your experience about your stay in ward 18.

I am glad that you found the staff caring and that the care was person centred.

I will ensure that this is communicated to the staff in ward 18 and I am sure they will be delighted to read your feedback.

Once again many thanks and I hope you are making good progress.

best wishes

Andy

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Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 7 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 25/10/2016 at 16:40
Published on Care Opinion at 16:44

Dear Evey

I'm sure your abdominal pain was distressing. I'm delighted that you gave NHS 24 a ring and all the teams who could help you across the NHS, including the Scottish Ambulance service, worked seamlessly to provide you with the care and the reassurance you needed.

I'm sure colleagues in our West Central Division will enjoy reading your feedback. Thanks for taking the time to tell your story, and I hope you are on the mend.

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