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"Amazing treatment from initial contact through..."

About: Cumberland Infirmary

I experienced pains in my chest shortly after getting up on Sunday morning, as a result I rang 999, and within a short space of time I had a Paramedic checking me over. At that stage, I entered what felt like a well oiled and organised conveyor belt. After a short assessment in Whitehaven, I was transferred straight to Carlisle. Minutes after arrival I was under the care of the Consultant and their team, who immediately prepared/briefed/ advised me as to the situation. I had had a heart attack, and the immediate option was to have a stent fitted. This was done immediately. Following this I was then placed on the CCU ward into their care. 2 days later as my condition improved, I was moved onto the Willows C. The care and professionalism of all the staff at whatever level they may have been, at every stage, was amazing and cannot be faulted. I cannot extend my thanks enough to all of them. As the Consultant told me as they showed me the before and after photos of the implanting of the stent, I am now in a better position than I was before. I know the problem, I've had the intervention, and I'm now on the right drugs to prevent it happening again. Many thanks again.

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Responses

Response from Cumberland Infirmary 7 years ago
Cumberland Infirmary
Submitted on 24/10/2016 at 16:47
Published on nhs.uk on 25/10/2016 at 02:30


Dear Mr Burford

Thank you for getting in touch with us with such a positive review of your recent experience of West Cumberland Hospital and the Cumberland Infirmary after sustaining a heart attack.

I am very pleased to hear that you found the care and attention to be of such a high standard.

The team work very hard to ensure patients are comfortable and fully understand how anxious a time it can be, especially when transfer to another hospital is involved. It is pleasing to hear that you found the care and attention to be of such a high standard.

I will pass your comments to the Matrons for the areas you have mentioned as I am sure they will be delighted to share your feedback with the wider team.

I do hope that your health is continuing to improve.

Best wishes for the future.

Alison S-D

Patient Experience

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