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"A bad unpleasent day"

About: University College Hospital

My son who is ony 6 had an oporation at the ear nose throat hospital in kings cross i have to admit they delt with us verry good and looked after my little one very good towards 6 my son didnt look well after having op on removing tonsills adnoyds and gromits so i deceded that he shouldnt leave and stay under control ent centre in kings cross has no overnight stay they shut at 7 everyone there left exept 4 staff phoning many hospitals for a referal every hospital said they had no beds last thing doctor sed we will call a anbulance and u can go a&e and they will have to give a bed as uclh hospital is part of national ear nose throat hospital we left ent at 9:30pm and have been left with a nurse to uclh nurse who came with us sed they will give a bed they left we was at a&e department they made us wate for long on them chairs with other people with cold fever e.t.c which was dangerous for my little one i no longer waited and had a biiiggg shout thats when they gave him a bed but he has been unwell and catched a fever high temp since morning he hasnt been givin no medication and still not time is 11:52am here 18th oct staff not so friiendly not all but some like to egnore it was a night mare what we went throw and will take further action.

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Responses

Response from University College Hospital 7 years ago
University College Hospital
Submitted on 10/11/2016 at 14:00
Published on nhs.uk on 11/11/2016 at 01:30


Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience in our Emergency Department. If you would like to discuss this further please contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 quoting ref: 1156.

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