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Patient Transport Services, Derriford Hospital

Posted By Tarbatness

"Patient Transport Services, Derriford Hospital"

(as a friend),

A friend of mine, booked a non-emergency ambulance to take her severely disabled husband to Derrriford Hospital for a liver function test. She was told he should be ready to travel from 3 pm onwards. Having got him dressed and ready, which for her is a difficult task, as she too, is quite ill, they waited and waited. No transport arrived. Upon contacting the Patient Transport Services, she was told "they were too busy"!

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust 7 years ago
Sara Coburn
Patient Engagement Manager, Governance,
South Western Ambulance Service Foundation Trust

Submitted on 15/11/2016 at 14:14
Published on Care Opinion at 15:38

Dear Tarbatness,

Thank you for taking the time to share your story with us.

I am sorry that your friend and her husband have had this experience.

We would welcome the opportunity to look into the care provided to your friend and her husband; if you would like us to do this may I ask you to contact our Patient Experience Team on either swast.patientexperience@nhs.uk or 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Sara

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