"Horay for weekend opening at the Minor Inuries Unit "

About: City Health Care Partnership CIC / Minor injuries units

(as a relative),

My daughter accidently trapped her finger in a car door. Once I had assessed her finger I managed to get her to the minor injuries unit at the Bransholme Health Centre on Saturday morning.

I was met by a very friendly receptionist, you took down all the details. I was then directed into the treatment room with my daughter and seen by the Emergency Care Practitioner (ECP).

The ECP assessed my daughter's finger and bandaged it up appropriately. My daughter was very nervous about attending the unit, and more nervous when the ECP was looking at the finger. The service received as a whole was very good. I was a little disappointed that the ECP failed to reassure my daughter and talk her through the procedure - he didn't seem to engage well and this added to my daughter's distress slightly.

I am very pleased however with how quickly I was seen.

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Responses

Response from City Health Care Partnership CIC

Dear Clarice

Thank you very much for your feedback. It is very reassuring that on the whole your experience was positive and you were dealt with quickly. We will pass all your comments directly to the team. This helps us to look at what we are getting right and the areas we need to improve on.

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