"Almost a pleasure"

This was my 4th visit to the endoscopy department. Visits 1, 2 and 3 had been increasingly unpleasant and I was very apprehensive about this one. However, all had changed, a new endoscopy unit that seems to be completely organised and run by nurses. From the time I arrived I was well looked after with minimal waiting. The procedure itself was carried out by a specialist trained nurse. She and her team explained what was going to happen. put me completely at ease and had the job done before I had time to start getting nervous again. On completion I was told exactly what had taken place and what had been found. This team made an unpleasant but necessary medical procedure a pleasure (almost).