"Poor experience of visiting Leicester Royal Infirmary maternity ward"

About: Leicester Royal Infirmary / Maternity

(as a relative),

I've just come back from the LRI maternity ward.

Me and my mum went to visit my sister in law with my grandparents. The receptionist told us that the patient already had two visitors and wouldn't be allowed any more for this visiting slot - so we'd have to come back at 7pm. This just wasn't possible - as I have two young children and my grandparents are old and frail.

We understand that the policy of two people per visit makes sense but to not allow any swaps during this time, or to let two people to go in when two others have left, is pretty ridiculous.

With visiting times strictly limited to 2-3pm and 7-8pm it means there is only a small window of opportunity to visit a friend/relative when they might be vulnerable and need family support/assistance or of course welcome a new baby to the world.

This was my first visit to the LRI maternity ward and I was disappointed that the receptionist was rude and abrupt to us - and her suggestion of leaving a note at reception that we were going to visit - so not to allow any other relatives see the patient - was a bit pathetic.

I think the hospital should consider reviewing this and the staff trained to handle these matters with sensitivity and on a case by case basis.

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you

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