"3 weeks to syringe an ear"

After being referred here by my doctors who apparently don't syringe ears these days. I struggled to get through to the treatment room to book an appointment.Eventually I did attend an appointment, I was treated kindly and assured that my ear needed syringing due to a build up of wax. However this couldn't be done without booking another appointment. I went to reception and was told the next available one was on the 1st November !! So I have to struggle on not having hearing & in discomfort in one ear for another 3 weeks. Are we going backwards these days, knowing I will be struggling in discomfort for 3 weeks can hardly constitute 'care'.

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Responses

Response from Barbara Castle Way Health Centre

Many thanks for your feedback on your visit to Barbara Castle Way Treatment Room and for taking the time to do so.

I am sorry to hear of your concerns.

The Treatment Room at Barbara Castle Way is not managed by East Lancashire Hospitals Trust but by Lancashire Care NHS Foundation Trust.

I have therefore forwarded your comments to their Customer Care Team but should you wish to contact them directly with more information you can do so by email at Hearing.Feedback@Lancashirecare.nhs.uk

Kind regards

Melissa Almond, Senior Patient Experience Facilitator

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