"Detached Retina/ Ward25"

About: Ninewells Hospital / Ophthalmology

(as the patient),

Having experience a detached retina scenarios 2+ weeks ago, I'd like to offer some comments all positive about the whole team involved.

Needless to say for myself the thought of having a detached retina was a major concern given I've been very very fortunate with my health generally over my 59 years. I'd have to say the professionalism of Dr Cormack and all his team whether it be at clinic for initial assessment, operation and recovery itself, the ward 25 staff was second to none. Given I stay in Kirkcaldy Fife I've never used Ninewells before - my whole dealings with that team were excellent. It's easy enough to criticise these days but quite frankly I'd like to praise and express my sincere thanks to this team within the hospital. The girls on Ward 25 were fantastic, very supportive and helpful. All in all the whole team deserve great credit at the way they operate. Dr Cormacks team are a tremendous asset within Ninewells.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Dear "Roly24"

Thank you for the taking time to share your experience of care as a patient in the Ophthalmology Service at Ninewells Hospital. The multidisciplinary healthcare team within the Ophthalmology Service are very committed to ensuring that they achieve care that is person-centred, clinically effective and safe, for every person, every time. It is very good to learn that their approach to care reflects their core values of empathy, compassion and clinical excellence. Your comments have been shared with Dr Cormack and the clinical team and they very much appreciate that you value and recognise their efforts.

Kind regards.

Audrey Warden

General Manager, Specialist Services and Specialist Surgery

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