"Difficulty to contact you. Phone calls no..."

My daughter suffers severe depression.Cannot phone herself, needs document signed by her CPN, cannot contact your dept. Will make official complaint. Jennifer H

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Headquarters South Norfolk Teams

We are sorry that you have experienced difficulty with making contact. It is not acceptable for repeated messages to be left without a response. If you have not done so already, you can raise a complaint directly by email to: complaints@nsft.nhs.uk, or by telephone or letter: Patient Safety and Complaints, Kingfisher House, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE. Telephone: 01603 421486.

As well as raising this as a complaint or alternatively, I recommend contacting the CPN or if not available their Team Leader, to request a review meeting to include agreeing methods for making contact and to ensure we have your daughter's consent to share her information with you.

  • {{helpful}} of {{total()}} people think this response is helpful