"Frequent Visitor"

About: Royal Surrey County Hospital NHS Foundation Trust

I have had reason to visit the Royal Surrey as an inpatient and on several occasions as an outpatient over the past 2 years. I have received excellent treatment from all the departments that I have been to, which has included x-ray, orthopaedics, the Castle department, endoscopy, Haste, haematology and Nuclear Medicine, all departments were clean and tidy and the staff pleasant and informative. I was an inpatient twice last year on Bramshott Ward and cannot speak highly enough about all the staff from the domestics to the consultants. I was treated with respect and compassion at all times The ward was clean and tidy. I have only one complaint about the hospital and that is the food, it was totally inedible. The other 5 patients that I shared the bay with also complained, to be honest I wouldn't feed a dog the meals that we were served up, however as I was not there for the cuisine but to be made well, and as that was achieved I would recommend the Royal Surrey whole heartedly. I will be having another operation before Christmas , but will be having my meals brought in.!!

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Responses

Response from Royal Surrey County Hospital NHS Foundation Trust

Thank you for taking the time to share your feedback. I'm glad to hear that you have always had such positive experiences at Royal Surrey. We are lucky to have a great team who do their best every day to provide excellent care. I will share your comments with all the departments mentioned and I know they will be grateful for your kind words. Receiving such an appreciative message means a lot to our staff.

Our kitchens are run by a private organisation, who are responsible for producing over 15 different menu options to cater for around 1,500 patients each day. Here at Royal Surrey we are rather unique in that much of the food that is served is homemade and created on-site by a team of chefs. I am disappointed to read that the food you were served was 'inedible' and I will pass this feedback on.