"Horrible experience."

I was admitted here and stayed on a ward. Never in my life have I been treated so badly until I came here. No nurse or doctor spoke to me until I told them I was going home, which they said I wasn't allowed even though I was there voluntary. I was denied my medication multiple times, and when I did get it, it was like 5+ hours later than the time I am supposed to take it. I didn't feel safe there at all either. I asked for help and didn't get it. They say they're there to help you, but nobody comes round to talk to you! The hca's are amazing though. Can't fault them at all, they were all really kind and understanding.

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Responses

Response from Dorothy Pattison Hospital

Thank you for your feedback. We are sorry to hear of your concerns. Our aim is to provide the best possible care and treatment for service users and to help us do that we welcome feedback from you, your family and carers. If you would like to discuss your issues further please contact SED on the number below.

The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. We welcome any comments you may have on the services we provide. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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