"Appalling Waiting times"

About: University Hospital Aintree / Accident and emergency

Absolute joke. I went to A&E at 9am this morning due to various symptoms. Was seen by the A&E Doctor to be told they didn't know what to do so was taking advice from medical doctors and they would get back to me in half an hour. 3 hours after this so called half an hour I got called back in to the A&E Doctor to be told I would be taken to see the medical doctor. I was taken to AMU to see the medical doctor. I seen this doctor at 810pm. Why the hell did I wait from 9am check in till 810pm to be told that they can't help me after reading my extensive medical record and that I need to contact my rheumatologist. Unbelievable!

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Responses

Response from University Hospital Aintree

Hi there,

Thank you for taking the time to leave a review. We're sorry to hear you did not have a good experience during your visit to our A&E Department. We value our patients' feedback and if you would like to take this further, you can contact our Patient Advice and Complaints team on 0151 529 3287 or by emailing complaints@aintree.nhs.uk. You can also write to:

Patient Advice and Complaints Team

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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