"Excellent A&E kids/ extremaly rude receptionist"

About: King George Hospital / Accident and emergency

I arrived in A&E with my little boy, he had very high temperature and obviously as a parent I was very worried. The person in a reception behaviour was so shocking. The person was so rude, disrespectful and they started to shouting at me because I looked stressed and worried about my boy. To be honest this person shouldn't work in public place, and definitely not in NHS when you are there to help and support. Absolutely disgusting attitude, very big disappointment.

The service we received in a kids department was outstanding, helpfull, carrying and they really went extra mile for my family. Big Thank you for all Staff.

I give 5 stars for A&E kids department, 0 stars for rude receptionist. Shame on you.

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Responses

Response from King George Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read of your comments regarding your visit to the Emergency Department at King George Hospital, with your son.

If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk. I hope your son is recovering well.

Yours sincerely

Dr Nadeem Moghal

Medical Director

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