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So sorry you were unable to help us

Story from nhs.uk

"So sorry you were unable to help us"

About: County Hospital Louth / General surgery

My husband attended Louth Hospital for a pre-op assessment for a hernia with a view to having the operation the following week. But we ended up being so disappointed. Due to my husband having a wheezy chest, it was decided that he should have the operation done at Lincoln Hospital. We know that it was better to be safe than sorry. If it had been performed at Louth it would have been done and dusted, and my husband would be well on the road to recovery by now. Which is why we are disappointed as this all happened at the end of July and we are still waiting.

I hope someone reads this and are able to help us get this operation done!

Thank you lovely Louth Hospital, It would have been good to enjoy your company a bit longer. Ah well.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 7 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 11/10/2016 at 10:55
Published on Care Opinion at 11:09

picture of Sharon Kidd

Dear Anon

Thank you for telling us your story and we are listening!

I want to help you and your husband so could I ask that you either call me direct 01476 464560 or drop me an email sharon.kidd@ulh.nhs.uk as I don't have your details. I will then be able to liaise with general surgery to find out what is happening with a new date for his surgery.

Best wishes

Sharon Kidd

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from United Lincolnshire Hospitals NHS Trust 7 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 13/10/2016 at 13:31
Published on Care Opinion at 15:34

Dear Anon

I am sorry we were unable to take care of your husband it would have been our pleasure but as you say better safe than sorry. If you ring 01522 572393 you should be able to talk to someone who deals with these kinds of operations or at least point you in the correct direction.

I do hope your husband has his operation soon and that he makes a speedy recovery.

Annetta Fisher

Sister Fotherby Ward

County Hospital Louth

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