"What is going on?"

About: University Hospital (Coventry) / Gynaecology

I was re admitted after surgery on my abdomen in severe pain, several urine samples were not tested by the nurse and left in the toilet and lost which delayed the treatment to a simple UTI, I was given tablets that clearly stated on my meds sheets that I am allergic to them. How does this mistake happen if nursing staff are administrating medication according to policy and training, thankfully I question what these tablets were before I took them, you really need to be aware of what's going on around you in order to keep yourself safe. There were other ladies on my ward that were also given wrong dosages of mess they normally take at home which put them in great danger. I managed to get hold of my drugs chart and found medication was marked as given when it had in fact not been given to me. On on a positive note the ward was kept fairly clean however the cleaner used the same cloth to wipe around everyone's beds, tables, chairs and TVs. I requested for only my floor to be cleaned and used a antibacterial wipe on my surroundings. I found the food was good and pleantly of it too.

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry.

I am sorry that not all aspects of your care were of the standard we would hope for and would urge you to please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203 so we can look into this further.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: -

PALS

University Hospital

Clifford Bridge Road

Coventry

CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone 0800 028 4203

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