"Experience in outpatiets"

About: County Hospital (Stafford) / Endocrinology

Today myself and my daughter attended stafford county hospital. Clear signposting for parking sspaces.brilliant .Walked to outpatient department everywhere spick and span.took ticket sat down then called immediately and shown to orange area.sat down then called to be weighed within 12cmins of my appointment time.then straight into consultant.friendly clear consultation.options discussed.next bloods needed so take ticket.within 4 mins called for bloods.next need to cancel duplicate appointment at Stoke hospital.Person on Orange reception said they would ring for me as it's difficult to get through.then off to radiology to book scan.equally helpful person sorting appointment around uni attendance.off to car park and away we go.I cannot praise the whole hospital and every member of staff I came into contact with.Well done Stafford County Hospital.from 2 very happy customers

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from County Hospital (Stafford)

I am very grateful to you for taking the time to comment on your experiences of our Outpatient Department at County Hospital. The staff work very hard and are proud of the service they deliver.

I will forward your comments to the Matron and Outpatients' manager so they can share it with their team.

Thank you once again,

With best wishes

Rebecca Smith, Quality Improvement Facilitator: Patient Experience.

  • {{helpful}} of {{total()}} people think this response is helpful