"Lack of care"

About: Northampton General Hospital (Acute) / Trauma and orthopaedics

My father was admitted to althorp following a hip replacement. When we went to visit, we found him writhing and screaming in pain. The nurses had just put a curtain around him and were standing gossiping and laughing. My sister had to insist on getting a doctor called to prescribe some extra pain relief. Both doctor and staff lacked any kind of empathy and did not display any kind of patient centred care.

Story from NHS Choices

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