"everything is explained in such a way he can understand."

About: Specialist services / Special needs dental service/Community Dental Service

(as a staff member posting for a patient/service user),

It has been very hard to find a dentist where my son feels comfortable and at ease, where the dentist listens. While visiting the dentist at Mary Potter my son hasn't been on edge or refused to come, he comments on how lovely you all are and how he likes the fact everything is explained in such a way he can understand.

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Response from Jane Walker, Dental Nurse Manager, Integrated Dental Unit, County Health Partnerships

It is really lovely to hear that your son is happy to attend his dental appointments at the Mary Potter Centre. The staff there have obviously been able to put him at ease and given him the confidence he required. It is always good for the patient when the procedures are explained to them in a way he can understand.

Thank you very much for providing such positive feedback I will share with the team.

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