"Minor Injuries unit"

3 stars is the approximate average between 0 (reception) and 5 (nurses). Was met and grilled by a very stern receptionist who attempted to do some amateur triage and demanded to know "Who told you to come here?!!" and asked similar questions, where the tone of voice and staring was intended to intimidate two middle aged adults and bring us down to the level of naughty children in the principal's office. And in response to one of our answers we were met with a sarcastic "Hmmm.... that is very strange" as if we were lying. Considering we knew why we came and had every right and reason to see the nurse, and they were definitely not busy as no one else was in the waiting room, we found this hilarious yet inappropriate. A reminder of polite and good manners is overdue...

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››