"Fantastic treatment"

About: Derriford Hospital / General medicine

I have been in and out of Derriford over the past few years for a series of minor issues. I am currently being treated for Graves Disease. Over the past few years I have been very satisfied with the way I have been treated. Appointment times are usually very accurate - I have never had to wait beyond 5 minutes for my appointment and the staff have universally been professional, friendly and approachable. Recently I was recalled after a routine breast scan. All the staff - the nurses and the excellent consultant radiologist - were efficient but really friendly and supportive. I was given a biopsy; completely unexpected but the staff were uniformly informative and reassuring. I was told to expect a result in three weeks - in fact, I received a phone call after two weeks and a really nice letter from the consultant radiologist. I think that we probably do not spend enough of our GDP on the NHS but I have to say that I have nothing but praise for the service at Derriford and especially the wonderful, committed staff. ( I am pleased with myself for actually completing this review because I have been meaning to for ages - complaining about a bad service is easy to do but actually taking the time to praise a service is usually neglected, especially by me!)

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Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Francesca

Thank you for taking the time to share your recent experience of the care you received, I'm really pleased you did too! As we make every effort to provide the highest standard of care and treatment at all times, it was lovely to read your positive words of praise about our staff. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your positive comments.

With best wishes
Claire Jukes
Patient Services Support Manager

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