"Great treatment from Audiology and ENT team on..."

About: Derriford Hospital / Ear, Nose and Throat

I don't normally post reviews, and it can be easy to find fault in a busy hospital, but the treatment I received today at Derriford was excellent. My appointment for a hearing test at Audiology was made last minute - and even so I was seen promptly and the audiologist was very good at discussing what they were doing and explaining their results. My follow-up appointment immediately afterwards in Lynher Ward was just as impressive. On what was an obviously busy day on the ward, I was seen as quickly as possible and treated very well. The doctor and medical student who saw me, were thorough in their examination, considered my comments, and gave me confidence in their treatment.

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Responses

Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Thank you for taking the time to share your recent experience of the care you received from the team in Audiology and Lynher Ward. As we make every effort to provide the highest standard of care and treatment at all times, it was lovely to read your positive comments of praise about our staff and I was pleased to read you were seen quickly.

I will ensure a copy of your post is shared with the teams involved in your care. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your positive comments.

With best wishes

Claire Jukes

Patient Services Support Manager

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