"The staff were very friendly and ..."

About: Leicester General Hospital

(as the patient),

What I liked

The staff were very friendly and the ward was clean.

What could be improved

I was advised to go to the maternity assesment unit. The midwife was very helpful, although what should have really been a quick check took 2 hours. The Dr was too busy to see me, but it was considered serious enough for me to be admitted to a ward overnight. I was given very little attention on the ward and was told that they wanted me to see a Dr to see what was wrong and advise whether a scan was necessary. I was there for 24hours, and still told that the Drs were too busy to see me (and that this is normal for maternity as they have to deal with emergencies). As I didn't want to wait indefinately I discharged myself and came home. Disgraceful.

Anything else?

The food is terrible, but I think this applies to all hospitals. I was there to rest, yet I was woken up at 11.30pm for them to take my blood pressure! It took me ages to get back to sleep. I'd been told before I went to hosptal that they would want to give me an injection. However, after waiting 24 hours I had to remind them of this...amazingly it had just shown up. How convenient. My husband could park nowhere near the maternity unit with our toddler son (we live an hour away so other transport isn't an option). I just hope that I don't have to have my baby there, as I have no confidence in the maternity unit whatsoever.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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