"Treated like a drug addict"

About: West Middlesex University Hospital

I walked in this hospital last Friday night suspecting that someone had put drugs in my drink. I was almost unconscious and since I never had experienced this before I went to the only hospital I knew. As I walked in I was sent away by the nurse since they couldn't do anything for me. I couldn't keep my eyes open or stand up. I could barely talk. Suddenly I start vomiting and they ask me to hold it so I wouldn't get the floor dirty. They gave me tissues and made me clean my shoes and the floor. I didnt manage because I could barely sit straight! After they ignored me for a while one of the nurses decided to put me on a bed and on a saline drip, while I was shaking with cold. They said they had no blankets to give me. My blood pressure was very high as well as my BGL and they said it was all "normal". I went hypothermic and was left alone in a room for about 3 hours. When I called someone to check my chest because my heart beat was irregular a doctor came and told me to be quiet because the doctor was "writing their notes". I was ignored for about 4 hours. Treated like a drug addict who was looking for attention when in fact I work clinically at a private hospital and the care I received was exactly the opposite of the one I give my patients. I feel traumatized and I think the nurses did not respect their vows when they became nurses. I feel ashamed of the way I was treated. When I left the hospital I went to say goodbye and the nurse didn't even lift their eyes from the computer screen to look at me. Its revolting. People like this should not work with vulnerable people.

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Response from West Middlesex University Hospital

We are sorry that you didn’t get the care we would expect at the hospital. Your comments have been passed on to the A&E team. If you would like us to investigate please contact us via pals.service@wmuh.nhs.uk / 020 8321 6261.