"Fantastic midwife and obstetrician. Miserable..."

About: Cheltenham General Hospital

After visiting 26/9/16 to have my 28week growth scan I was spoke. To like a child. My appt was 11 but at 10:55 I was asked where I had been to which I responded to put more money on car park. No reply. I then get told to lie on the bed, move over, name /dofb Edd, and then scan began. No feedback, didn't discuss baby with me at all and took my mum for the experience. A very rude, uptight sonographer who made me feel very edgy and not a pleasant experience for me after the day before having no fetal movements.

I did get informed by a lovely midwife after everything was fine on scan all As to be expected, was there anything I needed to ask or know. Reassured well. I had also added assessment unit to have bloods taken for diabetes to which the team were very attentive and reception staff helpful.

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Responses

Response from Cheltenham General Hospital

Hi there,

Thank you very much for sharing this feedback with us. Sorry to hear about this experience in ultrasound. Have you raised your concerns with our patient liaison (PALS) team? They can take a few more details and make sure your concerns are raised directly with the team involved? You can contact PALS on 0800 019 3282 (Free phone) or by emailing pals.gloucestershirehospitals@glos.nhs.uk

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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