"Useless Pointless Trip"

About: St Mary's Hospital / Accident and emergency

I walked into the A&E clinic as advised by my GP: first of all took me a while to find the A&E, very confusing area. Waited in the reception for 3 hours(bear in mind there are only 2 nurses and lots of people waiting). Average waiting time= 3 hours. Went into talk to the nurse and was told straight away that they need to send me down to another department for a check up...And booked an appointment for which I had to wait another 1.5 hours. So came in at 6pm and had to leave at 11pm....I did not wait as at that point I'd have rather stayed with my pain.

Story from NHS Choices

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Responses

Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your experience with the A&E at St Mary's hospital.

Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf.

We would like to encourage you to contact PALS on either 0203 313 0088 or email pals@imperial.nhs.uk

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