"The clinic was empty, I was expected, ..."

About: Northern General Hospital

(as the patient),

What I liked

The clinic was empty, I was expected, there was no waiting.

What could be improved

I think I could have had a telephone consultation rather than a visit which took me most of the afternoon It took nearly half an hour to park my car and I saw the doctor (without exageration) for approximately one minute. The only examination was an observation of my walk from the door to the chair, 3 steps, and a brief conversation concluding with if there is a problem I can go to my GP and be referred.

Anything else?

Are telephone consultations used?

Story from NHS Choices

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Response from Northern General Hospital

Thank you for giving us feedback on your recent hospital visit, We always appreciate recevinig suggestions for how services may be improved, and your comments will be passed on to the reelvant staff for consideration.

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