"Hospital feedback"

About: Royal Blackburn Hospital / Accident and emergency

We went up to a n e, early hours of the morning, booked in everything was fine, got seen off the doctors who then said blood test will need to be done.. so we waited.. and waited and waited, till there was no one in the waiting room.. so we then went to ask the receptionist at the front desk.. who wasn't even around.. 15min later they were back.. who was rude and said you'll have to go see what the nurse says who said "your next" 45 min later we still hadn't been called in? How long does it take someone to take some blood.. we seen more of them taking a break than doing anything at all? Am disgusted. As we had to leave and the matter was not resolved! There was no one waiting to be seen but us? I dread to think how the elderly get treated up there disgusting!

Story from NHS Choices

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Response from Royal Blackburn Hospital

Thank you for your comments regarding your visit to the Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

I am very sorry to hear of your experience as we always strive to deliver safe, personal and effective care.

I will make sure that your comments are passed on to the team.

If you would like us to look into the matter further, please could you contact me to provide more details.

You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email me at melissa.almond@elht.nhs.uk or at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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