"A&e dreadful Experience ."

About: The Royal Glamorgan Hospital / Accident and emergency

(as a parent/guardian),

My son went to this department at The Royal Glamorgan Hospital recently. Really unwell. Seen at triage approx 40 minuets after arriving. Good. Seen by doctor 4 hours after. Examined. Had an X-ray. Told that he was being admitted at 5. 30. Told to wait in waiting room for a bed. Asked for pain relief at 8pm. Still waiting. Reviewed painkillers at 1. am. Still waiting for bed. Still sitting in waiting room! Told no beds at 2am. Given a side room in A&e on a trolley at 4am! No blanket or pillow available. Given a sheet! No food or drink offered in all that time. Still waiting at 8. 20 this morning for a scan which was the reason they kept him overnight. Told by. Student doctor that he doesn't need one! Still no water or food offered! ..... And STILL WAITING! ! ! !

I think this is a disgusting way to run a department in a hospital.

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Responses

Response from Kath Doughton, Patient Experience Manager, Cwm Taf NHS Trust

Firstly, sincere apologies that your experience of our service has not been positive. Please can you contact our Patient Advice & Liaison Service on 01443 443039 so that we can discuss this further.

Kind regards

Patient Experience Manager
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Update posted by Oakley (a parent/guardian)

It is helpful that you have a contact number to call to discuss any problems, but this sort of thing shouldn't happen in the first place. Like I said the staff are lovely, helpful even, that's when you see one. It's not their fault. I know they are busy. The system has let the department down.

I work for Public Health. I know how short staffed all areas of the NHS are. Systems and management are at fault. Hats off to the over stretched staff.

Response from Kath Doughton, Patient Experience Manager, Cwm Taf NHS Trust

Following on from your further feedback I can understand your frustrations, should you wish to discuss this further please contact us.


Kind regards
Patient Experience Manager
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