"Follow-up of MRI Scan - 7 months"

About: The Princess Royal Hospital / Trauma and orthopaedics

I am appalled with the waiting time for a follow-up with the Extended Scope Practioner, Fracture Clinic.

My MRI scan was in June 2016.

Letters not received or even do not receive resent letters by email or fax, by my GP to the consultant, the level of communication is chronic.

My appointment was originally in November, now it is been put back to January 2017 because the consultant is unavailable after my GP had requested an earlier appointment prior to November.

I wish I did not enter this route after physio advising they would be referring to another consultant but on receiving appointment it was with this one.

Lack of communication and low level quality of administration skills.

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Responses

Response from The Princess Royal Hospital

Thank you for taking the time to share your comments with us. I am sorry to hear that you are having problems with follow-up appointments. If you are still experiencing issues with this, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) at the Princess Royal Hospital who will be happy to help you try to resolve this issue.

With best wishes,

Patient Experience Team

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