"Excellent Service"

About: Cumberland Infirmary

My Granda was taken into the infirmary a couple of weeks ago after having a heart attack and i must praise everyone from the person that answered the 999 call, the paramedics, nurses, doctors and healthcare assistants and students. He received an outstanding level of care and has given him and the family the confidence that should anything go wrong in the future that he will be in safe hands. Special thank you to the paramedics who provided outstanding treatment at home and in the ambulance on the way.

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Response from Cumberland Infirmary

Thank you for taking the time to share this experience with the Trust. I am really pleased your Granda had such positive care after the frightening experience of a heart attack…

Your comments demonstrate the whole team approach to care where everyone has a part to play in the patient’s journey.

All of our staff work really hard to provide this level of care and they will be delighted with your comments.

I shall forward your kind comments to North West Ambulance Service, A&E and The Heart Centre so that they can be shared with the teams who will be delighted to know that you appreciated the care that they provide

With best wishes to you and your family.

Alison S-D

Patient Experience

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