"Summary of episode of care"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
Posted by Glynis Henderson
My elderly father was taken to A and E at 6.30am with severe breathing difficulties. By 14.30 he was eventually admitted onto a ward. Still in distress with his breathing the next day. When asked for a nurse to come as I was concerned , stated he was alright. 10 minutes later demanded a doctor who came and decided that they had been treating him for the wrong thing . My father had a previous admission to this hospital early this year and they discharged him still extremely anaemic after a severe bleed. He was then moved to another ward and then discharged the next day.I can't believe that they discharged him 2 days later with no assessment on how he was going to manage at home or not as the case is. During his stay there was no consideration for his dignity shown by the nurses especially when requiring the toilet. One nurse said they hadn't ordered his dinner as he had no television on. How do they expect an 89 year old with sight difficulties and very poorly to use technology!
The noise levels were terrible on the ward with nurses talking, laughing about night outs etc.
and yet too busy to come and answer the call bell when father rang for toilet (rang it 3 times before someone came). The attitude of support worker was very curt. I am a nurse and felt ashamed to say I was due to the lack of basic nursing care and privacy and dignity of their patients. I do not intend to use this hospital again and have therefore had to move my father 40 miles away to my home as he can not manage to look after himself and as he is still very poorly .