"Summary of episode of care"

About: Northumbria Specialist Emergency Care Hospital

My elderly father was taken to A and E at 6.30am with severe breathing difficulties. By 14.30 he was eventually admitted onto a ward. Still in distress with his breathing the next day. When asked for a nurse to come as I was concerned , stated he was alright. 10 minutes later demanded a doctor who came and decided that they had been treating him for the wrong thing . My father had a previous admission to this hospital early this year and they discharged him still extremely anaemic after a severe bleed. He was then moved to another ward and then discharged the next day.I can't believe that they discharged him 2 days later with no assessment on how he was going to manage at home or not as the case is. During his stay there was no consideration for his dignity shown by the nurses especially when requiring the toilet. One nurse said they hadn't ordered his dinner as he had no television on. How do they expect an 89 year old with sight difficulties and very poorly to use technology!

The noise levels were terrible on the ward with nurses talking, laughing about night outs etc.

and yet too busy to come and answer the call bell when father rang for toilet (rang it 3 times before someone came). The attitude of support worker was very curt. I am a nurse and felt ashamed to say I was due to the lack of basic nursing care and privacy and dignity of their patients. I do not intend to use this hospital again and have therefore had to move my father 40 miles away to my home as he can not manage to look after himself and as he is still very poorly .

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Response from Northumbria Specialist Emergency Care Hospital

Dear Glynis,

Please accept my unreserved apologies for the care your father received – it is completely unacceptable.

I am saddened to read your review of The Northumbria and I am very disappointed that your father did not receive the care he needed while with us.

With your father’s consent I would like to take this further and investigate in more detail, as this is not the standard of care that we want our patients to receive. If you and your father would like this to be followed up please could you email his details to Patient.Experience@northumbria-healthcare.nhs.uk

I look forward to hearing from you,

Kind Regards,


Jessica Mallach – Head of Quality Improvement and Patient Experience