"Rename ( Minor Ailments, bring your own chair)"

About: Chase Farm Hospital

I had visited my GP Friday Evening as I was concerned about my right leg. The doctor diagnosed I had a very serious Ulceration. The doctor gave me 2 lots of antibiotics and due to no nurse being available. Advised I go to the Urgent Care department at Chasefarm and advise staff

I have a ulcerated right leg would they please put on the correct dressing. So the next morning I booked a cab and went. I got out of the cab with my usual difficulty and with two sticks made my way to Reception I was booked in, and told to take a seat. The seats were all to low for me so I asked at reception if a higher chair was available to there credit they did try to assist, but with out any success. I then spotted a wheel chair and one of the receptionist wheeled it over for me. I didn't wait long before the nurse called me, I answered various health questions and my temperature was taken. Then to my dismay was told a specialist nurse could only apply the appropriate dressing. My wound was cleaned and a waterproof dressing applied which fell of when I got home.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chase Farm Hospital

Thank you for your review, we're sorry to hear you were unhappy with your experience and will pass your comments on to the department. If you'd like to speak with us about this further please contact our PALS team on bcfpals@nhs.net or 020 8216 4924.

  • {{helpful}} of {{total()}} people think this response is helpful