"Had an appointment but the Doctor left before..."

About: St Mary's Hospital / Dermatology

I had an appointment booked with the Dermatologist. Having checked in and waited for 40mins, the doctor left. The receptionist chased after them to say that they still had a patient to see, to which they replied that they didn't. The receptionists were both extremely helpful and double checked that I did have an appointment (which I did), however there was nothing they could do. I really enjoy spending my afternoon in a waiting room to not to even be seen my the doctor.

Story from NHS Choices

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Responses

Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you have had in our Dermatology clinic at St Mary’s Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

We would like to encourage you to contact PALS on either 0203 312 7777 or email pals@imperial.nhs.uk

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