"visitors to a & a on other September"

About: Barnet General Hospital

I visited a&e following a post op bleed. I was seen in an ENT rooms as no cubicle was available.

The registrar said I was to be admitted and would require a Pico dressing.

I was then left for over an hour bleeding through my clothes until my wife found a nurse. Nobody knew I was in there and my notes were missing. When found, they showed I needed x-ray but the radiography had no record of it! I was eventually admitted to a ward and the dressing applied. I didn't see a doctor on the ward until the following evening when I was discharged and told to come back on Wednesday.

The doctor phoned me on my way home as they wanted to give me a discharge letter and antibiotics. My wife went back for them. The letter said Tuesday or Wednesday for the clinic. When I rang to find out which I was told Friday! What a shambles.

Story from NHS Choices

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Responses

Response from Barnet General Hospital

Thank you for your review, we're really sorry to hear about your experience. We'd like to look in to this and would be grateful if you could contact our PALS team on bcfpals@nhs.net or 020 8216 4924 with further details.

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