About: Royal Orthopaedic Hospital / Trauma and orthopaedics

The Royal Orthopaedic Hospital in Birmingham is very pleasant. I am indeed impressed with the staff presentation at overall care. Representation is key for me and the first thing I always noticed is the presentation. It is very bright spacious and clean. I have had no major problems with any stuff I've always been there to help when needed, including the reception staff. I have been an out-patient at the Royal for over two years now all I can say really is the consultant have always been very concise straight to the point with their advice. At first I was not too keen and thought the consultant was being too strict and not understanding my condition or understanding my way of life as (which further effects my condition). But the consultant is great and has fully supported me, thank you.

I stayed for 2 nights in ward 3 after a surgery at the hospital. It was very comfortable and quiet and no problems during the evening.. the nurses were friendly however one nurse came across.... intimidating as though they didn't want to serve me, tried to avoid my needs when requested. Didn't help me in the morning. I followed my intuition and felt that something was wrong. All other staff were fine and approachable. On the day of the surgery..... I came in for 7 a.m. and didn't go into Theatre until 12-1pm. I was in theatre for a few hours bearing in mind that my family was Patiently Waiting... By the time I came out and went up to the ward, this was at 7:30 p.m. and visiting hours closes at 8 p.m. so my family only had half an hour. From 7am till 7.30am my family was not updated on the progress or any information for the whole day of how I was in theatre etc... I suggest to improve your communication maybe have access to more information for nurses or any other staff on duty to also be aware. For the families sake... a peace of mind. Overall it is a fantastic hospital and I am just being honest

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Response from Sally Xerri-Brooks, Head of Communications, Communications, Royal Orthopaedic Hospital NHS Foundation Trust

Hi, many thanks for your feedback. It is always helpful to hear what we are doing well, and what we need to improve on. I hope you continue to recover well.

Thanks and best wishes

Sally Xerri-Brooks

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