"Fracture Clinic"

About: Basildon University Hospital / Trauma and orthopaedics

Cannot thank the staff in the fracture clinic enough for treatment they gave my Daughter today.

Yes clinic was not on time today and we were seen an hour past our appointment time but there were a lot of injured people about so I assume this was the reason for the delay.

When we were seen we were not made to feel rushed or unimportant, the consultant was amazing! Perfect bedside manner, I felt my Daughter was in the very best hands.

Then off to the plaster room to get fixed up, the nurse there was great! My Daughter was nervous but the nurse sensed this and explained what was going to happen.

Overall a very pleasant experience under not so pleasant circumstances.

I really do not think the NHS is given enough credit for the work they do.

Well done Basildon Hospital keep up the good work!

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Responses

Response from Basildon University Hospital

We are pleased to hear that your daughter's recent experience in the Fracture Clinic at Basildon Hospital was a positive one.

It is a very busy department and your understanding of the delay is very much appreciated.

Our staff do a difficult job with skill and professionalism and your comments such as yours are a great boost to morale..

Your comments have been shared with the senior teams to ensure staff in the department are made aware of your kind words.

Thank you for taking the time to feedback about your experience and may we take this opportunity to wish you all the very best for your future good health.

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