"Gall bladder surgery, referrals, cancellations and successful outcome"

About: Crosshouse Hospital / General Surgery

(as the patient),

2 months ago I posted "In April my GP at Stevenston Group Practice told me I was being referred for gallbladder surgery. When I phoned the hospital on Monday to find out where I was on the list / when to expect a letter they had no record of me.

After talking to the GP surgery three times this week I was finally told today I had been referred. Yesterday. They referred me yesterday so I am left in considerable pain at the back of the queue again. "

Since then I have had cancelled appointments, rescheduled appointments and earlier this week I finally had my gall bladder removed.

The staff at Crosshouse from admittance to leaving could not have been more helpful, patient or understanding and took time to explain everything before surgery and after. Despite the pain caused by having just had surgery I feel better now than I have for months.

Thankyou to Eunice for responding to my initial post and listening to each update I sent. I am not sure it is part of her job remit but I was grateful to have her support.

Thankyou also to the surgeon and the anaesthetist who made me giggle but who both made me feel I was in safe hands.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Thank you Wee Jeanie2,

You are most welcome, I was glad to be able to help. It was good to ensure you were not disadvantaged because of a 'simple error' which, as you know was identified and rectified for future patients. I think this shows that PO is a two-way dialogue and the value of feedback.

I will pass this on (and I know who the staff are because of an off-line conversation),

Again, thank you for contacting us and I am very pleased you are at last on the mend.

Take care


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