"The doctors"

About: Royal Sussex County Hospital

(as the patient),

What I liked

The doctors

What could be improved

communication, patient handling. The time it takes to actually see a doctor.

Anything else?

I am a 28 year old mother of 1, expecting my second child. My husband is some 20 years older than myself and although British we normally reside in the Far East. I am now in the 6th month of my pregnancy but suffered severe pain and attended A and E. after 6 telephone calls the the various maternity floors we were sent to out patients only to be told after a 2 hour wait that we should go to level 12. Following another 3 hour wait I saw a doctor only to be told to come back the following Monday for a full examination. We attended level 11 3 days later were it was decided by a most rude midwife that a translator was required because my husband would not be able to translate the "medical terms". My husband was totally dismissed and ignored when going through the various paperwork . We overheard the midwife refer to us as an "odd couple" "She only twenty and he's in his fifties and they already have one child, I really don't know what to do with them. Our treatment was appalling.

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Responses

Response from Royal Sussex County Hospital

We are very sorry to hear about your experience in our hospital. We will pass your email on to the staff who lead these departments and we would encourage you to make a formal complaint so that we can properly investigate your experience.

You can contact the Complaints Department at the Royal Sussex County Hospital on 01273 696955 (ask for the Complaints department) or via email oncomplaints@bsuh.nhs.uk.

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