"Unreasonable wait for pharmacy meds"
About: Crosshouse Hospital Crosshouse Hospital Kilmarnock KA2 0BE
Posted by pharm576 (as ),
My husband was discharged from ward 5A. He was sent to the Discharge lounge as his bed was needed (we have no problem with that). However, as he has serious spine pain and also suffers from panic attacks due to being bipolar, he found sitting in the lounge difficult. The staff were made aware of this and tried to expedite his meds from the pharmacy - no joy.
I arrived early afternoon and remonstrated (politely I hope) with the staff, who were very sympathetic, but still no meds. I took my husband out to the car where he was a little more comfortable, and returned to the lounge to wait. I also have pain issues with sitting (and standing) so wasn't exactly comfortable. Eventually the meds arrived at almost 4 hours later
There were other patients in the lounge who had waited for hours, including one who had a 2-year-old toddler waiting for her.
I couldn't reasonably go home and return to fetch the meds, as was suggested, as it is a one hour return trip by car and I was already hurting.
Surely once the prescribing doctor should write up the meds directly onto computer and the pharmacy should have enough staff to then be able to make up the prescription reasonably quickly. We were told that t his area is being "looked at", but this is not a new problem.
On the plus side, my husband says that the staff in the CAU and ward 5A were excellent, care appears to have improved, and the food was very good.