"Why is there no joined-up thinking in the NHS?"

About: St Helier Hospital / Cardiology

My son attended the Cardiology Department today for an appointment for an exercise test. He has special needs, our car is being repaired, so we paid for taxis. When he got to the hospital, he was told that he was too heavy for the treadmill, and sent home. His weight has been recorded by several NHS departments - doesn't anyone ever check? His BMI is 64, he has insulin resistance, he should be having bariatric surgery as a matter of urgency at St George's, where he is on the waiting list, and this appointment today was crucial. We were hoping that the result might expedite his surgery. My son is very distressed about this.

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Responses

Response from St Helier Hospital

We are sorry to hear about your experience with us, and for any distress caused to you and your son. In order for us to look into the issues you have raised, and to make sure we can avoid a similar situation arising again, please contact our Patient Advice and Liaison Service on 020 8296 2508 or email pals@esth.nhs.uk. Thank you for taking the time to give us this feedback - we will pass it on to the cardiology team.

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