"This could speed up delivery of treatment."

About: Northumbria Specialist Emergency Care Hospital

Saturday 17th September I went to the Wansbeck walk in centre where I was seen very quickly by the staff, they suspected I had a small stroke so I went onto Cramlington, this is where the trouble started, I handed in my forms from Wansbeck, which were put on a pile in reception, 3 hours later they were still there, I spoke to the reception staff who told me speak to the staff in the orange sector, this I did, speaking to the nurse, they went to find my forms, which suddenly appeared in the hands of a triage nurse, why I needed to be triaged again I do not know as I had had a very through exam at Wansbeck and handed the forms in at Cramlington, After I pointed out I had been in the system for over 5 hours I was quickly and efficiently dealt with, I then spent the next in ward 6 which is one of the best wards I have been in for cleanliness and friendly and professional staff, nothing was too much, so a big thank you to them. I was later discharged and am now on the road to recovery.If patients notes from a walk in centre were put in a different coloured folder staff would know that the patient had already been seen by a doctor saving time by not repeating the whole triage and moving quickly onto the next rung in the ladder, we are always been told that with strokes time is of the most importance, in my case this was not the case

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Response from Northumbria Specialist Emergency Care Hospital

Dear James,

Firstly I am very sorry to hear about your initial attendance at The Northumbria Hospital.

I can fully appreciate your frustration when after 3 hours your forms still had not been processed, and you discovered that you would have to be triaged all over again, it can seem very unnecessary.

In certain circumstances some patients may have to be triaged again, this depends on what investigations were carried out at Wansbeck Hospital.

As you rightly acknowledge, Stroke is a medical emergency so I would like to look into why staff felt it was necessary to start the process off from scratch? Please do get in contact via email with your details Patient.Experience@northumbria-healthcare.nhs.uk.

I am glad your experience improved once you arrived on Ward 6. I will ensure that the staff involved in your care will have the chance to read your kind words.

I'm delighted to hear that you are on the road to recovery, if there is anything else we can help you with, please do not hesitate to contact me.

With all best wishes,


Annie Laverty – Director of Patient Experience