"My mother in law was a patient ..."
About: Royal Devon & Exeter Hospital (Wonford) Royal Devon & Exeter Hospital (Wonford) Exeter EX2 5DW http://www.rdehospital.nhs.uk/
What I liked
My mother in law was a patient on Kenn Ward.
The staff were friendly. The ward was clean bright and airy. We were very satisfied with the care she received.
What could be improved
The shift system for nurses means that a given nurse does not spend many days with the same patient. Over a three month period the most typical remark was ."I have only just come on the ward" The nurses were very competent and friendly but the shift system operates against continuity of knowledge about particular patients. The system for ward sisters and junior doctors seemed better. It is extremely unusual to bump into a consultant on the ward during visiting hours
Junior doctors could be more proactive with close family visitors so as to give them an update on their relative.